Test Connection Failed--Source Mart

Symptom:

The Mart Upgrade utility is not connecting to the source Mart.

This problem can be for one of the following reasons:

The details for the source Mart are incorrect.
The database client is not installed.
The source database is not started.
The source database is not able to connect from the client computer.
The line SN=’Company Name’ in the r8 initializer file does not match with the r8 Workgroup Edition license file. This condition might occur when you upgrade from r7 to r8.

Solution:

Depending on the reason, use one of the following solutions:

Ensure that the database details are correct.
Ensure that a database client installed on the computer where you want to run the Mart Upgrade Utility.
Ensure that the database is running.
Ensure that you can connect to the source Mart with the database client installed on your computer.
After upgrading your source Mart from r7 to r8, update the m7master.serialnumber field in the r8 source Mart database. Modify the value to include the same company name as SN="Company Name" in your r8 WorkGroup Edition license. Or, contact the CA Licensing department and get a new license for r8 with the required company name.