We in erwin Technical Support are busily implementing our new Zendesk ticket tracking system to improve our ability to support you, our partners, and our valued erwin customers. Releasing soon, our Zendesk system will provide you with the usual features you expect in a ticket tracking system, such as an online interface to track your tickets, community support, and our knowledgebase.
We’ve got some great new features, too, like an improved “search while you type” question field, integrated chat for developing inquiries into tickets, a modern search algorithm in the knowledgebase, and many other modern, omnichannel support functions that we all expect these days. We are looking forward to seeing you on our new platform!