Governance

A streamlined governance process in managing business glossary leads to a good level of
trust among its end users. We recommend that you include a governance process which
involves clearly defined process for:

• Submission of business glossary objects
• Approval of business glossary objects
• Making stewards responsible for business glossary object's definition, purpose, and use.
• Quality measurement
• Progress measurement

Governance should be able to provide quality measurement. We recommend that you adopt
a standard and document parameters of a good definition of business glossary objects. For
example definitions:

• Must be stated in the present tense
• Must be stated in a descriptive phrase or sentence
• Should avoid acronyms and abbreviations
• Must not contain the words used in the term (tautology)

We recommend that you adopt a standard making stewardship consistent. You can measure
progress in stewardship by measuring:

• Reduction in misunderstanding
• Number of users accessing the business glossary
• Reduction of synonym terms