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Five Pillars of Data Governance Readiness: Team Resources

The Facebook scandal has highlighted the need for organizations to understand and apply the five pillars of data governance readiness.

All eyes were on Mark Zuckerberg this week as he testified before the U.S. Senate and Congress on Facebook’s recent data drama.

A statement from Facebook indicates that the data snare was created due to permission settings leveraged by the Facebook-linked third-party app ‘thisisyourdigitallife.’

Although the method used by Cambridge Analytica to amass personal data from 87 million Facebook users didn’t constitute a “data breach,” it’s still a major data governance (DG) issue that is now creating more than a headache for the company.

The #DeleteFacebook movement is gaining momentum, not to mention the company’s stock dip.

With Facebook’s DG woes a mainstay in global news cycles, and the General Data Protection Regulation’s (GDPR) implementation just around the corner, organizations need to get DG-ready.

During the past few weeks, the erwin Expert Blog has been exploring the five pillars of data governance readiness. So far, we’ve covered initiative sponsorship and organizational support. Today, we talk team resources.

Facebook and the Data Governance Awakening

Most organizations lack the enterprise-level experience required to advance a data governance initiative.

This function may be called by another name (e.g., data management, information management, enterprise data management, etc.), a successful organization recognizes the need for managing data as an enterprise asset.

Data governance, as a foundational component of enterprise data management, would reside within such a group.

You would think an organization like Facebook would have this covered. However, it doesn’t appear that they did.

The reason Facebook is in hot water is because the platform allowed ‘thisisyourdigitallife’ to capture personal data from the Facebook friends of those who used the app, increasing the scope of the data snare by an order of magnitude.

Pillars of Data Governance; Facebook

For context, it took only 53 Australian ‘thisisyourdigitallife’ users to capture 310,000 Australian citizens’ data.

Facebook’s permission settings essentially enabled ‘thisisyourdigitallife’ users to consent on behalf of their friends. Had GDPR been in effect, Facebook would have been non-compliant.

Even so, the extent of the PR fallout demonstrates that regulatory compliance shouldn’t be the only driver for implementing data governance.

Understanding who has access to data and what that data can be used for is a key use case for data governance. This considered, it’s not difficult to imagine how a more robust DG program could have covered Facebook’s back.

Data governance is concerned with units of data – what are they used for, what are the associated risks, and what value do they have to the business? In addition, DG asks who is responsible for the data – who has access? And what is the data lineage?

It acts as the filter that makes data more discoverable to those who need it, while shutting out those without the required permissions.

The Five Pillars of Data Governance: #3 Team Resources

Data governance can’t be executed as a short-term fix. It must be an on-going, strategic initiative that the entire organization supports and is part of. But ideally, a fixed and formal data management group needs to oversee it.

As such, we consider team resources one of the key pillars of data governance readiness.

Data governance requires leadership with experience to ensure the initiative is a value-adding success, not the stifled, siloed programs associated with data governance of old (Data Governance 1.0).

Without experienced leadership, different arms of the organization will likely pull in different directions, undermining the uniformity of data that DG aims to introduce. If such experience doesn’t exist within the organization, then outside consultants should be tapped for their expertise.

As the main technical enabler of the practice, IT should be a key DG participant and even house the afore-mentioned data management group to oversee it. The key word here is “participant,” as the inclination to leave data governance to IT and IT alone has been a common reason for Data Governance 1.0’s struggles.

With good leadership, organizations can implement Data Governance 2.0: the collaborative, outcome-driven approach more suited to the data-driven business landscape. DG 2.0 avoids the pitfalls of its predecessor by expanding the practice beyond IT and traditional data stewards to make it an enterprise-wide responsibility.

By approaching data governance in this manner, organizations ensure those with a stake in data quality (e.g., anyone who uses data) are involved in its discovery, understanding, governance and socialization.

This leads to data with greater context, accuracy and trust. It also hastens decision-making and times to market, resulting in fewer bottlenecks in data analysis.

We refer to this collaborative approach to data governance as the enterprise data governance experience (EDGE).

Back to Facebook. If they had a more robust data governance program, the company could have discovered the data snare exploited by Cambridge Analytica and circumvented the entire scandal (and all its consequences).

But for data governance to be successful, organizations must consider team resources as well as enterprise data management methodology and delivery capability (we’ll cover the latter two in the coming weeks).

To determine your organization’s current state of data governance readiness, take the erwin DG RediChek.

To learn more about how to leverage data governance for GDPR compliance and an EDGE on the competition, click here.

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Five Pillars of Data Governance Readiness: Initiative Sponsorship

“Facebook at the center of global reckoning on data governance.” This headline from a March 19 article in The Wall Street Journal sums up where we are. With only two months until the General Data Protection Regulation (GDPR) goes into effect, we’re going to see more headlines about improper data governance (DG) – leading to major fines and tarnished brands.

Since the news of the Facebook data scandal broke, the company’s stock has dropped and Nordea, the largest bank in the Nordic region, put a stop to Facebook investments for three months because “we see that the risks related to governance around data protection may have been severely compromised,” it said in a statement.

Last week, we began discussing the five pillars of data governance readiness to ensure the data management foundation is in place for mitigating risks, as well as accomplishing other organizational goals. There can be no doubt that data governance is central to an organization’s customer relationships, reputation and financial results.

So today, we’re going to explore the first pillar of DG readiness: initiative sponsorship. Without initiative sponsorship, organizations will struggle to obtain the funding, resources, support and alignment necessary for successful implementation and subsequent performance.

A Common Roadblock

Data governance isn’t a one-off project with a defined endpoint. It’s an on-going initiative that requires active engagement from executives and business leaders. But unfortunately, the 2018 State of Data Governance Report finds lack of executive support to be the most common roadblock to implementing DG.

This is historical baggage. Traditional DG has been an isolated program housed within IT, and thus, constrained within that department’s budget and resources. More significantly, managing DG solely within IT prevented those in the organization with the most knowledge of and investment in the data from participating in the process.

This silo created problems ranging from a lack of context in data cataloging to poor data quality and a sub-par understanding of the data’s associated risks. Data Governance 2.0 addresses these issues by opening data governance to the whole organization.

Its collaborative approach ensures that those with the most significant stake in an organization’s data are intrinsically involved in discovering, understanding, governing and socializing it to produce the desired outcomes. In this era of data-driven business, C-level executives and department leaders are key stakeholders.

But they must be able to trust it and then collaborate based on their role-specific insights to make informed decisions about strategy, identify new opportunities, address redundancies and improve processes.

So, it all comes back to modern data governance: the ability to understand critical enterprise data within a business context, track its physical existence and lineage, and maximize its value while ensuring quality and security.

Initiative Sponsorship: Encouraging Executive Involvement

This week’s headlines about Facebook have certainly gotten Mark Zuckerberg’s attention, as there are calls for the CEO to appear before the U.S. Congress and British Parliament to answer for his company’s data handling – or mishandling as it is alleged.

Public embarrassment, Federal Trade Commission and GDPR fines, erosion of customer trust/loyalty, revenue loss and company devaluation are real risks when it comes to poor data management and governance practices. Facebook may have just elevated your case for implementing DG 2.0 and involving your executives.

Initiative Sponsorship Data Governance GDPR

Business heads and their teams, after all, are the ones who have the knowledge about the data – what it is, what it means, who and what processes use it and why, and what rules and policies should apply to it. Without their perspective and participation in data governance, the enterprise’s ability to intelligently lock down risks and enable growth will be seriously compromised.

Appropriately implemented – with business data stakeholders driving alignment between DG and strategic enterprise goals and IT handling the technical mechanics of data management – the door opens to trusting data and using it effectively.

Also, a chief data officer (CDO) can serve as the bridge between IT and the business to remove silos in the drive toward DG and subsequent whole-of-business outcomes. He or she would be the ultimate sponsor, leading the charge for the necessary funding, resources, and support for a successful, ongoing initiative.

Initiative Sponsorship with an ‘EDGE’

Once key business leaders understand and buy into the vital role they play in a Data Governance 2.0 strategy, the work of building the infrastructure enabling the workforce and processes to support actively governing data assets and their alignment to the business begins.

To find it, map it, make sure it’s under control, and promote it to appropriate personnel requires a technology- and business-enabling platform that covers the entire data governance lifecycle across all data producer and consumer roles.

The erwin EDGE delivers an ‘enterprise data governance experience’ to unify critical DG domains, use role-appropriate interfaces to bring together stakeholders and processes to support a culture committed to acknowledging data as the mission-critical asset that it is, and orchestrate the key mechanisms that are required to discover, fully understand, actively govern and effectively socialize and align data to the business.

To assess your organizations current data governance readiness, take the erwin DG RediChek.

To learn more about the erwin EDGE, reserve your seat for this webinar.

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