Southern California Edison (SCE) has delivered electricity to Southern and Central California for more than 125 years. SCE requires efficient operations and clearly defined processes in order to ensure compliance and keep essential services’ costs to a minimum.
CHALLENGE
SCE sought the support of erwin to address its process management challenges. Ryan Maddox, Process Improvement Manager, explains, “Utilities are complex organizations. None of our business functions operate in isolation, so we have a series of interconnected multi-step processes that need to work every time. These processes are all supported by multiple applications and software solutions, which means a problem in one area will almost certainly have a downstream effect in another. Our job is to make sure it all runs as smoothly as possible.”
SOLUTION
After evaluating various enterprise architecture enterprise architecture solutions, erwin stood out because it offered the right balance of cost and functionality.
RESULTS
- Enabled major change initiatives
- Reduced the stabilization period from three to six months to three weeks
- Saved time and technical writing resources, paying for itself within a year